Complaint intake

Register a complaint in a clean and readable form.

The same layout, spacing, and wording stay consistent throughout the complaint process so customers can complete it without confusion.

Track Existing Ticket

What to prepare

  • Customer name and contact number.
  • Registered email and connection ID.
  • Service, complaint type, and a short issue summary.

Register Complaint

Use the same connection details that your support team already has on record. The ticket number will appear after submission.

1

Auto priority and routing

The selected service and complaint type assign the SLA priority and route the ticket to the right team.

2

Keep details accurate

Use the registered email, connection ID, and issue description so the team can verify the request quickly.

Priority and department are assigned automatically.
Include the issue, location, time, and any error message if available. Short sentences are easier to review.
Screenshots, photos or documents help support understand the issue faster. Up to 5 files, 10 MB each.
Cancel